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Frequently Asked Questions

  • How does mail/parcel collection work?+

    You will be able to pick up your mail or parcels 24/7 using your PIN code to enter the premises. Each mailbox can be accessed using a unique PIN code, so you never have to worry about forgetting your keys.

  • How do I know when I get mail/parcels?+

    Every day the lovely B2B HQ team receives and sorts your mail. On the same day you receive a piece of mail, they will notify you via email.

    For example, if you get a different letter every day for 1 month, you will receive 30 emails from B2B HQ. Or, if you get 4 letters and 1 parcel within a day, you will receive 1 email from the team.

  • Can you sign for receipt of my mail/parcels?+

    Yes! This is one of the best parts about using the B2B HQ business mailbox service – the team will sign for your parcels and store them for you.

    Even though you can enter the office 24/7 to collect your mail/parcels, they must be scheduled for delivery between business hours where our receptionists are available to receive them (9 am – 5 pm, from Monday to Friday).

  • Can you scan or forward to me all mail I receive?+

    There are add-ons available for B2B HQ business mailbox customers which include services such as scan and shred, where we scan your mail, send it to your email address, and then shred the original copies (or hold onto them if needed). We also offer mail forwarding services at an agreed recurring schedule – eg, weekly or monthly.

    If you have any other unique questions or requests, please contact the team at B2B HQ and they will be more than happy to assist.

  • Do I get a physical landline phone?+

    You are provided with a landline number, but not a physical landline phone. However, for your convenience, all calls to the landline number are automatically redirected to your nominated mobile number. This way you won’t have to be there physically to pick up a call, and you’ll never miss out on a call or potential lead again.

  • Can I make calls using the landline number from my mobile phone?+

    B2B HQ is currently working on enhancing the technology to create this functionality. However, at present, you can only receive incoming calls to the landline number on your mobile phone, not dial outgoing calls.

  • Can I get a 1300 or 1800 number?+

    Yes! This option is available as an add-on for B2B HQ customers with a virtual office package. This is great for businesses that want to boost their professional image and capture more leads starting with the first month.

  • Do I have to pay extra fees for renting a meeting room/boardroom?+

    It depends on the package you get and the credit included in the package. Our Virtual Address and Virtual Office packages do not include office credit meaning that you must pay to use the meeting rooms/boardrooms. The Branch office and New Business Creation packages include limited credit meaning that you can rent our meeting rooms/boardrooms without paying extra as long as you do not run out of credit.

  • Do you provide equipment to hold my business meetings?+

    Yes! Our meeting rooms and boardrooms have large televisions on the wall, as well as whiteboards and conference phones. Also, all meeting rooms and boardrooms have A VoIP Phone System that can be used for call conferences.

  • Will my privacy be protected during the business meetings I hold in your meeting rooms/boardrooms?+

    Yes! We understand the importance of privacy and noise reduction during your business meetings. All of our meeting rooms and boardrooms have high-quality soundproof walls to reduce outside noise and make sure no one outside the room can hear your private business conversations.

  • Can I use the meeting rooms at B2B HQ if I’m not a member?+

    Yes, you can book a meeting room if you’re not a member but you won’t get membership discounts on meeting room hourly rates. You can only have meetings between 9 am and 5 pm from Monday to Friday and you will not receive a code to the building as our members do.

  • What will my professional business address look like?+

    Your professional virtual business address will be Suite XX/13X Cardigan St, Carlton VIC 3053, Melbourne, Australia (X will be your allocated number at the time of sign up).

  • Will I get a unique business address?+

    Yes! We deliberately obtained a ground floor address, which allows us to provide you with a unique business address (e.g. ‘Suite 3, 139 Cardigan St’) and not a virtual address which is shared among many businesses or highly complicated so that results in lost mail/prospective clients (e.g. ‘Suite 43 of 400, Level 15, 101 Collins St’).

  • Do I need a key to access the office and/or mailbox?+

    The secure B2B HQ offices are 100% keyless entry – we provide your unique office PIN code and mailbox PIN code when you sign up. This means that you don’t need a key to access the office and/or mailbox.

  • What happens if I forget my PIN code?+

    If you forget your PIN number, you may refer back to the original communication where we provided it to you, or you can contact our team, who will verify your personal and business details and then provide your PIN numbers.

  • How secure are the mailboxes and venue?+

    All Business Mailboxes are located within the secure B2B HQ office and each mailbox has its own lock. The office has 24/7 external CCTV cameras to monitor street activity and access to the B2B HQ offices’ entrance.

    Within the offices, the reception and entry have 24/7 CCTV cameras monitoring the mailbox rooms and all patrons who enter the venue. Every client has a unique PIN code for the front door and mailbox, every time a PIN is entered to access the location it is logged against the customer in our systems (full audit trail) and recording on all cameras is 24/7.

  • Do you have an on-site receptionist?+

    Yes, we have a receptionist desk upon entry that is manned during the day for deliveries, meeting attendees, etc. to ensure smooth support for all customers and their visitors. Our on-site receptionist is available between business hours from 9 am to 5 pm from Monday to Friday.

  • How many mail recipients does my Mailbox have?+

    Your personal secure mailbox has 2 mail recipients – one under your name and one under your business name. This is to ensure that on the odd occasion when mail gets sent to the business or person by accident, the mail can be sorted appropriately.

  • If I receive small to medium-sized packages, can you store them?+

    Yes, we can. We have designated locations for the storage of small to medium-sized packages. We will receive the package, sign it for you, and store it to ensure its security and convenience.

  • How long does it take to set up my virtual office?+

    We value your time. It only takes a few hours for your account to be set up in the system and a physical mailbox to be provisioned. Once you make the payment, you will receive within a few hours an email containing details such as the PIN code to access the office building and your personal mailbox. This means that your virtual office set up is done.

  • Will I pay a setup fee?+

    No. B2B HQ does not require any setup fee for any of our packages (Virtual Address, Virtual Office, Branch Office, or New Business Creation).

  • After I get a virtual package, can I grow to larger packages?+

    Yes. We understand that businesses grow or shrink. This is why we have options for no-lock in contracts. You can grow to larger packages whenever you want (eg, you can add to your current package an AU landline phone number, monthly meeting room access, or a virtual receptionist).

  • Can I register with ASIC the virtual address you provide?+

    Yes! You can use the virtual address we provide to register your business meaning that you will receive notices and statutory mail from ASIC at your virtual address. ASIC allows you to use the virtual address we provide to register your business because we provide you with a real street physical address which is a condition for a business address to be legal to use in Australia.

  • What type of office facilities do you provide?+

    We have a dedicated office facility area that clients use to sort their mail, shred unwanted letters, scan business files as well as print meeting notes after the use of the available meeting rooms.

  • Do I have to pay extra fees for the office facilities?+

    It depends on the package you get and the credit included in the package. Our Virtual Address and Virtual Office packages do not include office credit meaning that you must pay to use the office facilities. The Branch Office and New Business Creation packages include limited credit meaning that you can use the office facilities without paying extra as long as you do not run out of credit.

  • What free office facilities do you provide?+

    No matter what type of virtual package you get, you can enjoy our 100% free kitchen, bathroom, and shower facilities, complimentary coffee, tea, and water, as well as unlimited business-grade high-speed internet.

  • Are there extra fees or charges that are not known upon signing-up?+

    No! We value transparency. Our customers do not receive unexpected invoices for hidden fees or charges that were not known upon signing-up.

  • Do you have additional locations outside Melbourne?+

    For the moment, we only have one location in Melbourne but have built partnerships with other virtual address/office providers around Australia to provide a network of other great service providers that will meet the same high standard that we never compromise on.

  • What is your response time to requests?+

    Our internal team members have a 4 business hour response time on all requests and questions, meaning that no matter if it is a question for some help or a sales lead, everyone is created equal.

  • Will you promote your brand to my visitors?+

    No. We do not have our logo, company name, or branding on the door entrance, within the meeting rooms, at the reception area, or anywhere throughout the facility, to your clients, space looks like it is all yours.

  • What Internet speed do you have?+

    We have worked closely with NBN Co to ensure we have a flawless 100 mbp/s connection for everyone using the office.